I would appreciate any help someone can offer.Īfter watching this on the web, it seems that you is maybe to something. My operating system is Windows 7, with a 64-bit operating system. I don't remember when I had the answer to my problem but I thought that I asked the question in the HP forum (it would have been some time in late 2010) and then someone answered with the solution to my problem. but my computer crashed and I had to reinstall the full Windows operating system. I know because I had this same problem once before. I think there is a setting for the Windows operating system that needs to be adjusted. I can scan the image using the HP solutions, at the same high resolution Center, and the image will scan very well. If I try to scan a picture at a very high resolution, using an image of image editing software will come out black. HP 6500 scan high resolution works well with the solution Center HP but is solid black w/imgage software for editing
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